This Policy explains how we, Fundraising Creations, collect, use and disclose information about you. By using your information, we can provide the product or service you’ve asked for.
Your consent
By completing our registration forms (for example through our websites or via telephone, you consent to the use of your personal information in accordance with this policy.
Collection of Information
We collect information about you when you provide it to us. For example, when you fill out our online forms, respond to one of our promotions, or enquire about our products and services. We may also record customer enquiries via online chat for the same purpose. The information we hold could be:
Name
Email
Telephone Number
School Address
Home Address
Previous Order Details
How we use and share your information
We will use your information to provide you with the requested products and services, to provide a greater personalised experience and to manage our relationship with you. We also provide you with help and support where we believe it is required. For example, we may contact at various stages throughout your project if the requested delivery date of your product(s) is in jeopardy of comprise.
Storing of information
All digital information is stored on password protected computers and networks. All hardcopy artwork is securely shredded after digital proofs have been approved.
Relevant communications
Unless you have told us otherwise, we may use your information to send newsletters and other information about our products and fundraising projects. This may include communication by post, telephone, email and messages to your mobile phone and through social media (such as Facebook, Instagram and Twitter) about our products and services projects and offers.
Sharing with third Parties
We may pass your information (Name, Delivery Address and Contact Telephone Number) to suppliers we use to provide services that involve using data on our behalf. For example, courier services, and Companies we work in partnership with in order to produce your products, but the use of your information will be subject to this policy.
Disclosures required by law
Your personal information will be disclosed where we are obliged by law to do so. We may also disclose your personal information where we are allowed by law to protect or enforce our rights or the rights of others and for the detection and prevention of crimes, such as fraud.
Requesting copies of your personal information
You may request a copy of your personal information. You can ask us to correct any inaccuracies in your personal information. Please use the contact details below.
Retention of personal information
We will retain your information for as long as necessary for the uses set out in this policy. If you ask us to delete your information before that time, we may not be able to do so, due to technical, legal regulatory and contractual constraints.
If you ask for your account to be closed, we will do this as soon as it is reasonably possible subject to any applicable terms and conditions relating to the account. Personal information from closed accounts is retained in order to comply with legal obligations, prevent fraud, collect any fees owed or to resolve disputes.
Contact us
If you have any queries regarding this policy please send your questions to:
Fundraising Creations
20 Beehive Business Centre
Skelton-in-Cleveland
Saltburn-by-the-Sea
TS12 2LQ
Email: [email protected]
Changes to this Privacy statement
If this privacy statement changes in any way, we will place an updated version on this webpage.
